1. Background:

The Carter Center (TCC) is seeking to engage a qualified and reputable Travel Agency in Sudan to provide comprehensive travel booking services in support of its country operations. The selected agency will work closely with TCC Operations to ensure efficient and streamlined domestic and international travel bookings.

2. Objectives of the Assignment:

The objective of this RFP is: to identify a travel agency with demonstrated expertise in the field to support TCC for: 1. Cost Optimization: Achieve competitive rates and reduce overall annual travel expenditure 2. Efficiency: Streamline booking, approval, and expense management processes 3. Traveler Experience: Deliver seamless booking and support to employees traveling regionally and internationally

3. Scope of Services:

• Booking and ticketing of international and domestic flights

• Hotel reservations and accommodations

• Visa processing and documentation

• Travel insurance and assistance.

• Monthly consolidated invoice and detailed reporting

• Negotiation of corporate rates with airlines/hotels

4. Confidentiality and Ethics:

The selected travel agency must adhere to strict standards of confidentiality, professional ethics, and conflict-of-interest management. All information related to The Carter Center’s operations must be treated as confidential. 

5. Contract Duration:

The engagement shall be for an initial period of one (1) year, subject to mutual agreement. The contract may be renewed annually based on satisfactory performance, continued operational needs, and mutual consent of both parties.

6. Eligibility and Qualifications:

Interested travel agency should demonstrate:

• Company profile and valid trade license

• Valid IATA accreditation

• Proposed service model and technology platform

• Experience in handling international travel for INGOs

• Strong network of partners globally

7. Proposal Submission Requirements:

Proposals should include the following:

• Travel agency profile and legal registration documentation.

• Description of relevant experience and similar assignments in Sudan

• Proposed approach and methodology for service delivery

• Team composition and qualifications of key staff

• Proposed fee structure • At least two professional references

8. Evaluation Criteria:

Proposals will be evaluated based on:

• Relevant experience and technical competence in Sudan

• Understanding of TCC’s operational and compliance needs

• Qualifications and availability of proposed travel agency team.

• Cost-effectiveness and transparency of the fee structure

• Professional reputation and references

Submit your proposal in PDF format via Sudan Bid or email to rihab.elhassan@cartercenter.org no later than September 5th, 2026. Subject line: Travel Agency Proposal - [Agency Name]