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Catholic Relief Services

We work with organizations around the world to help poor and vulnerable people overcome emergencies, earn a living through agriculture and access affordable health care.



 Bid No: CRS-RFP-KRT-140.2023
 City: Khartoum
 Deadline: 01 Feb 2023





Catholic Relief Services (CRS), an International relief and development agency, committed to the alleviation of human suffering, the development of people and the fostering of charity and justice in the world irrespective of race, creed, or nationality,


CRS Sudan invites competent and qualified companies to submit their bids for the following.



Category Reference

Ref: No. CRS-RFP-KRT-140.2023






19 January, 2023


Bid closing Date is on 1st of Feb. 2023


Catholic Relief Services (CRS) SUDAN is seeking proposal to contract the services of an experienced and reputable Medical Insurance Service Providers in Sudan to provide for medical insurance cover to its Staff and their dependents.


Objective of the Cover

The primary objective of the cover is to provide a comprehensive in-patient, out-patient routine/wellness annual checkup medical cover for the CRS staff and their immediate dependents, i.e. spouses and their children in Sudan.



1.   Terms of Reference (TOR) of Proposal



The provider is expected to provide efficient and effective medical services for CRS national staff and their immediate dependents. It should be a service that is easily available and accessible to CRS staff as and when required. The number of CRS staff and their immediate dependents to be covered may change from time to time.


The following should be NOTED:

The current total population is currently (approx.) 200 CRS staff with 800 dependents


The Health Insurance Provider is expected to have a country wide network that can enable CRS staff and their immediate dependents access medical services as and when the need arises. Where such facilities registered by the Health Insurance Provider cannot be accessed, the Health Insurance Provider should be able to:


  1. Meet/reimburse the cost of treatment of staff and their dependents and/or
  2. Liaise with the local medical institutions and private doctors to offer the needed service/s.
  3. Be accessible over the phone to consult with incase one gets challenge accessing services


2.   Content of Proposal


  1. Technical and Professional Capacity

The technical component of the proposal should be concisely presented and structured in the following manner:

  1. A brief description of your company with an outline of your experience in provided similar services
  2. Evidence of your company’s substantive reliability and financial and managerial capacity to provide the services.  Include your current banker(s) address(s).
  3. Proof that the company is authorised to perform the medical insurance services required in the tender under Sudan laws.
  4. Evidence of professional idemnity insurance.
  5. Detailed scope of the medical cover you propose to provide (as per the format provided below)
  6. Details of any exclusions to the cover.
  7. List and locations of your current health providers net work (e.g. hospitals, clinics, specialists pharmacies etc) inside and out side Sudan.
  8. A list and contacts of your clients receiving similar services from your company.
  9. Proposed supervisory team engaged with this assignment - CVs, profiles and role of each member and expected communication protocols
  10. Rapid Response Capability - detailed and credible description of your company’s ability to respond to emergency call(s).
  11. Sample service level agreement - member identification and access procedures, claims reimbursement procedures, member enrollment and separations procedures, expected reports – reports will be sent to CRS and how frequently and customer care and related support
  12. Provide a presentation and meet with the Medical Committee to discus the offer whenever short listed.


  1. Cost of providing Medical Health Insurance services         


Below are prices for each plan CRS is willing to pay while expects service provider to offer its proposed prices for each plan:


The provider is expected to separate price component and must contain a quotation in     Sudanese pounds only for all the services to be provided.  Price component shall     be submitted in a table format indicated below.  Please follow the below mentioned format :-           


Table Of Benefits








For CRS Employees and their dependents








SDG. 2,000,000




Sudan (outside coverage is an advantage)




Sudan (outside coverage is an advantage)




TO cover all Sudan states (All Darfur States In Particular)




Covered up to SDG. 500,000




Covered up to SDG. 700,000



New-Born Baby

Covered from Day 1




Covered UP TO 200,000




Covered UP TO 200,000



Tests , diagnosis, treatments and surgeries in hospitals for urgent or non-urgent medical cases

COVERED With No Deductible




Covered up to 15 sessions



Medicine Limit

Up to overall Limit







Special Cases Allocated Fund *

SDG. 4,000,000



Covering Traffic Accidents cases up to SDG. 300,000 each & every case

SDG. 300,000



Covering Strikes Riots & Civil Commotions cases up to SDG. 300,000 each & every case

SDG. 300,000



Covering Injuries during working hours up to SDG. 300,000 each & every case

SDG. 300,000



PREMIUM Per member Per Year




Additional Premium for Maternity cover




Additional Premium to Cover Parents




A detailed Table Of Benefits is required from bidder



* Special Cases Allocated Fund :


Allocating SDG. 4,000,000 to be used to pay for certain


excluded cases or for cases exceeding the overall seiling or


 sub-seiling . Use of this fund is subject to a written


instructions from CRS administration



C: Additional Information

  1.  Definition of dependents included in the cover
  2. Any outpatient or inpatient services with a sub limit
  3. Services that may apply to principal member but not to dependents (if applicable)
  4. Detailed list of any exclusions to the cover
  5. Age limits of members (principal, spouse, children)
  6. Limits of the number of dependents if applicable – e.g. # of spouses, # of children allowed
  7. Waiting period if applicable
  8. The limits on the proposal should clearly indicate whether the limits are per individual members or the cover is based on a total family cover


Evaluation of Proposals


The proposals will be evaluated using the following criteria:


  1. Specifics of the proposed cover
  2. The company’s capacity - profile, managerial and financial capacity
  3. Your company’s ability and capacity to respond to emergencies
  4. Please attach evidence of your company registration/licence(s) and professional risk indemnity insurance


CRS follows its own Staff Health and Safety Guidelines which serves as general principles in selection of the proposals and is not bound to select any of the companies from the submitted proposals. 

Bidding process

This is a competitive bidding process and prospective bidders are required to make individual bids for the provision of this service which individually relates to their capacity to deliver the required service.


All companies based and registered in Sudan are eligible to bid for the provision of the required service in Sudan. All bidders are expected to attach a copy of their company registration certificates as evidence of being a bonafide company in Sudan. Bidders are not allowed to subcontract this work to another company.

Past performance

Bidders are expected to show evidence through references of their ability to execute this task by listing their experience and past performance of conducting similar or related works in Sudan. CRS may reach out to the referenced companies as part of awarding process and any falsification of information may lead to disqualification of bids.


All bids for this work are to be made in SDG and broken down according to bill of quantities attached.

Payment process

CRS will agree on this with the successful bidders and will be included in the final contract that will be signed between CRS and successful bidder.

Payments will be made in USD DOLLARS, equivalent to Bank of Sudan exchange rate in installment, determined in the agreed POLICY as follows:

  1. 25% of the total contract amount will be paid upon signing the contract,
  2. 50% of the total contract amount will be paid after the first quarter,
  3. 25% of the total contract amount will be paid at the last quarter, 

Submission of bids

 All bids for this Services are to be submitted to the addresses stated below RFP as hard copies sealed in envelopes and clearly stated “MEDICAL HEALTH INSURANCE SERVICES for CRS Sudan and as electronic copies through the email address


  • CRS office Khartoum, Eltayef, Block 23, House 352.Elnakheel Street.

Closing Date & Time:

All bids through email or sealed envelopes must be delivered before.

04:00 pm, 1st of    Feb. 2023.


Incase further clarification of the RFP document please send your full enquiry to

Amar Hussein with telephone number +249912961666.

Monitoring of project

CRS will monitor the provision of the Services to ensure that all demands are being met, and the monitoring reports will be used for processing payments for the successful bidders.

Supply Chain

CRS- Sudan Program


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